Refund policy

The following policies are only eligible for products purchased on mecrobremake.com. If there are any product issues or questions, you are welcome to contact us at support@mecrobremake.com.

Product Return

Please unpack your items upon receipt, check for any missing parts, and take inventory photos. If there are missing parts, contact us at support@mecrobremake.com within 3 days, and we will send replacements.

Note: Once assembly has begun, returns and exchanges are not possible. For any quality issues during assembly, contact us immediately. If parts are damaged due to personal reasons, you will need to bear the cost of replacements.

You must return the product within 14 days of arrival, our policy is valid for 14 days. If 14 days have passed since your product arrived, unfortunately, we are unable to offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If there is any notable or irreversible damage to the product we will require to withhold a repair or depreciation fee from the refunded amount.

If a refund request is approved, the total refund amount will not include postage, import duties, tax, etc. Customers are responsible for the return shipping fees for non-quality related returns.

We reserve the right not to refund a product that, in our reasonable opinion, has become of unacceptable quality due to fair wear and tear, or misuse.

Refunds will commence within 7 business days after returned items have been sent back to our warehouse and inspected. Where possible, funds will be processed back in the same way they were paid.

If you decide to change or cancel your order, please contact us any time before shipment is made. Terms in this policy will apply for any changes or cancellations after shipment.

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately (special) sale items cannot be refunded.

Policy Updates

We reserve the right, at our sole discretion, to update, change or replace any part of these Return Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund policies constitutes acceptance of those changes.