Rewards Policy

Welcome to the Mecrobremake Rewards Program! We value our customers and want to reward you for your loyalty. Below are the details of our rewards policy:

Enrollment


Customers can enroll in the Mecrobremake Rewards Program by creating an account on our website.
Enrollment is free, and you will start earning points with your very first purchase.


Earning Points


Points are earned with every purchase made on our website.
You will earn 1 point for every $1 spent.
Points may also be earned through special promotions, referrals, and by engaging with our brand on social media.


Redeeming Points


Points can be redeemed for discounts on future purchases.
100 points = $1 discount.
Points can be redeemed during the checkout process by selecting the option to apply your points to your order.
Points cannot be redeemed for cash and have no cash value.


Points Expiration


Points will expire 12 months from the date they are earned if not used.
Customers will be notified via email before their points expire.


Special Offers and Promotions


From time to time, we may offer special promotions where you can earn extra points or redeem points for special rewards.
These promotions will be communicated via email and on our website.


Account Management


Customers can check their points balance and transaction history by logging into their account on our website.
If you believe there is an error with your points balance, please contact our customer service team for assistance.


Changes to the Rewards Program


We reserve the right to make changes to the Rewards Program at any time, including the points earning rate, redemption rate, and expiration period.


Termination


We reserve the right to terminate your membership in the Rewards Program if we believe you have violated the terms and conditions or engaged in fraudulent activity.
In the event of termination, any unused points will be forfeited.


Contact Information


For any questions or concerns about the Rewards Program, please contact our customer service team at support@mecrobremake.com.
Thank you for being a valued customer. We hope you enjoy the benefits of the Mecrobremake Rewards Program

Support

Are there any additional fees?

Our fees only include the product and postage—no hidden fees!

What should I do if my order is missing parts?

If your order arrives with damaged or missing parts, please contact us within 3 days of delivery with your order number and a photo of the item's condition. We handle these situations on a case-by-case basis and will do our best to find a satisfactory solution for you.

How do I change or cancel my order?

If you need to change or cancel your order, please reach out to us as soon as possible. Our team will guide you through the process.

How will I be compensated for a faulty order?

If your order is faulty, we will address the issue individually to provide the best possible resolution. Please contact us with your order details.

Is it safe to make payments on your website?

Yes, it is completely safe to make payments on our website. We follow strict regulatory processes and provide excellent after-sales service to ensure your security and satisfaction.

Can I change my shipping address?

Once your order ships, we are unable to make changes to the shipping address. However, we will work with you to ensure smooth delivery if any issues arise.

How do I return a product?

You must return your product within 14 days of purchase. Unfortunately, if 14 days have passed since your purchase, we can’t offer a refund. We do not offer product exchanges due to the nature of our items. Once assembly has begun, the product is ineligible for a refund. Discounted and after-service items are also non-returnable. To be eligible for a return, your item must be unused and in its original packaging, along with a receipt or proof of purchase.

How long does it take to ship?

Once your order is placed, it generally takes us 2-3 business days to process and pack. We will notify you when your order is confirmed, dispatched, and delivered.

What should I do if I encounter problems during assembly?

If you encounter any issues during assembly, you can contact us in three ways:


1. 
Directly send an email to support@mecrobremake.com.


2. 
Use the form below to reach us.


3. 
Join our Discord community and get in touch with us: https://discord.gg/8sFNTM4CVe

Contact us

Do you have a question or want to contact us? If you have a question about an order, you can send us a message below using our contact form. We will reply to you within 24 hours on a working day. Order-related inquiries: please include your order number starting with #Mec. This will help us locate your order information and assist you promptly. For collaborations and artistic co-creations, you can also contact us through the form or via email. Wholesale-related inquiries: please provide information regarding your business, interested products, and order quantities.
Our Email: support@mecrobremake.com
Contact Address: RM 12, 20/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong

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